Gree Sapphire R-32 12,000 BTU
Single-Zone
$3,114

Gree

Gree Sapphire R-32 12,000 BTU

Replaces the Gree Sapphire 12,000 BTU.

Cooling efficiency is where Gree's R-32 Sapphire moved most: 29.5 SEER2 on its AHRI-certified listing (Gree's brochure says 28), 15.2 EER2 and 10.0 HSPF2. The R-410A Sapphire it replaces (SAP12HP230V1A) carried 24 / 8.5 in this catalog. Heating is still rated down to -22°F. Gree lists 10,300 BTU/h at 17°F, and the 12k carries Energy Star cold-climate designation. The compressor is now a G20 double-cylinder inverter, and the indoor head is rated at 27-43 dB(A). The price is the catch. HVACDirect sells the system at $3,114 before the lineset, install kit and bracket it doesn't include, where the old Sapphire went for about $2,270. That moves the Sapphire out of 'cheaper Hyper-Heat' territory and into direct competition with entry Mitsubishi and Fujitsu cold-climate quotes. On NEEP's list it holds its full 12,200 BTU/h at 5°F, which is excellent, but the R-410A Sapphire already managed 12,000, so what the new generation buys is efficiency rather than winter output.

Price
$3,114
Size
12k BTU
Heats To
-22°F
Best For
Cold-climate single-room installs where the efficiency matters and the installed quote still comes in under a Mitsubishi or Fujitsu equivalent.

Specifications

Low-Ambient Heating
heats to -22°F
Capacity
12k BTU
SEER2 (cooling)
29.5
HSPF2 (heating)
10
Max heat at 5°F
12,200 BTU/h
Refrigerant
R-32
Zones
Single zone
Voltage
230V
WiFi Control
Built-in
Type
Single-Zone
Coverage
~550 sq ft
Install
This is a professional install: flared 1/4 x 1/2 in. lines, evacuation, and a dedicated 208/230V circuit. The condenser comes precharged for 25 ft of line, accepts runs from 10 to 131 ft with 82 ft of vertical rise, and needs 0.2 oz of extra R-32 per foot beyond the precharge. HVACDirect's system price doesn't include the lineset, install kit or wall bracket, so budget for those on top. R-32 indoor units only pair with R-32 outdoor units, so it can't reuse an old R-410A Sapphire head.
Warranty
7-year compressor / 5-year parts with online registration
Model
SAP12HP230V1R32AO / SAP12HP230V1R32AH

Cold-weather output

100% of rated heat at 5°F

From the certified NEEP cold-climate listing for this pairing; Gree rates it to run down to -22°F.

Rated heat at 47°F
12,200 BTU/h
Max heat at 5°F
12,200 BTU/h
COP at 5°F
2
Refrigerant
R-32
AHRI certificate
214810380
ENERGY STAR cold climate
Yes

Pairing: SAP12HP230V1R32AO with SAP12HP230V1R32AH. Checked September 30, 2026 on NEEP's ccASHP list; a different head or condenser posts different numbers.

Highlights

29.5 SEER2 / 10.0 HSPF2Heating rated to -22°FNow R-32, with a G20 inverter

Pros

  • ✓29.5 SEER2 and 10.0 HSPF2 on its AHRI-certified listing, up from the 24 / 8.5 the R-410A model carried here
  • ✓Heating rated down to -22°F, with 10,300 BTU/h listed at 17°F
  • ✓Energy Star certified with the cold-climate designation for the 12k size
  • ✓Wi-Fi built in, controlled through the GREE+ app
  • ✓Indoor head rated as quiet as 27 dB(A)

Cons

  • ✗About $3,114 at HVACDirect, roughly $840 above the old model, before lineset, install kit and bracket
  • ✗Winter output barely moved: 12,200 BTU/h at 5°F on NEEP against the old Sapphire's 12,000, so the extra money buys efficiency, not heat
  • ✗Warranty service still runs through Gree's distributors rather than a dealer network, and parts can be slow outside big metros
  • ✗Needs a pro install: flared lines and a vacuum, and R-32 heads won't pair with an existing R-410A condenser

Common Questions

How far can the outdoor unit be from the indoor head?
Gree allows line runs from 10 to 131 ft, with up to 82 ft of vertical rise. The condenser is precharged for 25 ft; past that, the installer adds 0.2 oz of R-32 for every extra foot. The lines are flared 1/4 x 1/2 in., and HVACDirect's system price doesn't include them, so a long run adds both copper and labor to the quote.
Why did the price go up so much?
The R-32 12k system lists at about $3,114 at HVACDirect, roughly $840 more than the old Sapphire. Some of that buys real gains (29.5 SEER2, 10.0 HSPF2, a new compressor), but the lineset, install kit and wall bracket still cost extra. Get the installed quote next to an entry Mitsubishi or Fujitsu quote before assuming Gree is the budget option.
Is R-32 any harder to install or service than R-410A?
R-32 is classed A2L (mildly flammable), like the R-454B other brands moved to, so installers follow A2L handling rules. It uses flared connections like before, but R-32 indoor units only work with R-32 outdoor units, so you can't mix it with an old R-410A Sapphire head or condenser.
How well does it heat when it's really cold?
Very well. NEEP lists this pairing at 12,200 BTU/h of maximum heat at 5°F, its full 47°F rating, with a COP of 2.0 there, and Gree rates operation down to -22°F. That's the same cold-weather class as Mitsubishi's hyper-heat units at a lower installed price. It's not a meaningful step up from the R-410A Sapphire in the cold, though; that one listed 12,000 BTU/h at 5°F.
Does it need a Wi-Fi adapter?
No. Gree builds Wi-Fi into its heat pumps and you control it through the GREE+ app. Some retailers offer a Cielo smart thermostat as an add-on, but that's optional, not required for app control.

Compare the Gree Sapphire R-32 12,000 BTU

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